Category Archives: Service

When enough is enough

By Stuart | Published: 20 January 2009
I recently helped someone with two PCs to reorganise her home working environment.  She was sharing a printer between an old Windows 95 desktop and a new Windows Vista laptop.  When she needed to print, she would carry the laptop upstairs to where the printer and desktop PC were based and switch the USB cable [...]
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Keeping customers informed

By Stuart | Published: 6 January 2009
I’ve recently been working with a couple of service providers that take a very different attitude to keeping customers informed.  The first is embarrassed by problems and is very defensive when they are reported.  It doesn’t update its own “service status” page on its website for anything other than the most major outages lasting several [...]
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